Shipping policy

SHIPPING POLICY – EROYA HAIR

Last updated: 2025

Each EROYA HAIR extension is made to order using a meticulous artisanal process to ensure exceptional quality.

Production Time

All of our hair extensions require a production time of:

5 to 7 business days

This timeframe may vary depending on the selected color, length, or volume.

Shipping Time

Once production is complete, your order is shipped via:

DHL Express or FedEx – Delivery within 2 to 4 business days

This service guarantees:

 

  • Fast delivery

  • Full tracking

  • Secure delivery

Shipping Fees

Shipping costs are automatically calculated at checkout based on:

  • The destination country

  • The weight of the package

Customs Duties and Local Taxes

Customs duties, local taxes, or import fees may apply depending on the destination country.

These fees:

 

  • Are entirely the responsibility of the customer

  • Are not included in the product price or shipping fees

If the customer refuses to pay customs or import fees, the package may be held, returned to the sender, or destroyed by the relevant authorities.

This situation will be considered a refusal of delivery by the customer.

No refund will be issued in this case, unless required by mandatory applicable law, as the product is custom-made and shipped in accordance with the order.

Order Tracking

Once your order has been shipped, you will receive:

 

  • A shipping confirmation email

  • Your DHL or FedEx tracking number

  • A link to track your package in real time

Delays Beyond Our Control

Delivery times may be extended due to:

 

  • High-demand periods

  • Public holidays

  • Customs inspections

  • Weather conditions or exceptional circumstances

EROYA HAIR cannot be held responsible for delays caused by these external factors.

Holidays and Exceptional Closures

EROYA HAIR may temporarily suspend order preparation and shipping during annual holidays or exceptional closure periods.

In such cases:

 

  • Orders remain fully registered and confirmed

  • Preparation and shipping resume once the workshop reopens

  • Processing and delivery times may be extended accordingly

Customers are informed in advance of any closure period via the website (announcement bar) and/or email.

No refund may be requested due to delays related to an announced holiday or closure period.

Incorrect Address

If the shipping address provided is incorrect or incomplete and the package is returned:

Reshipping fees will be the responsibility of the customer.